The New Rock Cloud 

OM20/50

The OM20/50 (hereinafter "OM") are All-in-One telephony systems. They provide seamless connectivity to not only PSTN and analog terminals, but also IP-based SIP trunks and SIP terminals. Using VoIP, the OM supports inter-office calls over the Internet or VPN. As enhanced model, OM also has some unique features such as Smart FoIP.

New Rock Always Connected with Your Customers

With features such as remote extension, call forking to your mobile phone, and call-back, OM assures you that wherever you are--whether in your office, traveling abroad, or working at home--you will never miss any important business calls.

New Rock Never Miss a Call

The auto-attendant provides 24×7 service to customers, and efficiently directs incoming calls to the extensions or cell phones of the correct person through configurable voice menus for business/non-business hours and holidays. The smart auto-attendant can even deliver the calls from VIP or repeat customers to the appropriate agents directly, bypassing voice menus (caller-agent binding).

New Rock Reduction of Telecommunications Cost

OM has all the IP remote-calling functions needed to support the remote worker, business travel, and communication with branches through the Internet. With IP, international or long-distance calls are turned into local toll-free calls. With advanced routing capabilities, OM can route calls intelligently according to call types. Combined with New Rock’s WeWei? softphone app and NeeHau? Softconsole, you can achieve more effective and comfortable communications between you and your customers.

New Rock Features

-  Built-in analog-gateway modules and storage for recording, FoIP, and voicemail

- Headquarters and branch-office communications through SIP-based tie trunks 

- Mobile extensions keep you connected anytime…anywhere

- The Windows-based SoftConsole provides click-to-dial, call history, and call recording

- Plug-and-play for IP phones

- XML/HTTP-based RESTful API for third-party applications

- Remote access via New Rock Cloud

- Management with New Rock or third-party Element Management Systems (TR-069, SNMP)

- Add-on middle-ware for hospitality applications

- Peer-to-peer communication between OM IP-PBX and SIP terminals across NAT without the need for static IP addresses, DDNS or port mapping on the access router

-  Class I lightning protection